International shipping update
4 months ago
– Tue, Nov 14, 2017 at 11:56:02 AM
Hey guys...this is for international order that haven't received their spinners. I've received a few messages inquiring about arrival dates so thought it would be easier to post an update.
Over the last 7 years of shipping, I've found that there is no normal when it comes to international shipping through USPS. You can't base it off shipments that you've received because there is always a small percentage of shipments that can be delayed for whatever reason. I can't do anything about it and there's no way for USPS to tell us when it will arrive. The "estimated" shipping time is 2-6 weeks or something silly. Customs can hold any shipment, any time (from what I understand).
One thing that you can try is contacting your local post office to see if it's sitting there. This happens quite frequently and I'm not sure why. I've had multiple customers over the years tell me that they found the package and there had been no attempt of delivery.
I know that it seems like ages since you backed the campaign but, for quite a few of you, it's only been a couple of weeks since I sent the shipment. If the order went out over 5 weeks ago, there might be an issue, but less then that is a bit of a waiting game.
All of that said, I will concede that there does seem to be more of an issue with these spinners as usual. No idea why. Maybe the term "fidget spinner" is throwing off the customs agents or something. Hopefully they aren't stealing them and selling them for triple the value. Fingers crossed.
Jokes aside, there's nothing I can do on this end other than ship out a new one and hope it arrives. These pieces are too pricey to do that so we'll have to wait a bit for them to arrive.
Thanks for your patience,
That's all folks...
5 months ago
– Mon, Oct 30, 2017 at 10:16:24 PM
Me again...dropping off the final packages this morning! I got the bulk of the Ti shipments out on Friday but finished the rest up through the weekend. You all should have received tracking by now, if not, send me a direct message with your full name and I'll look it up.
I just wanted to say thank you for all of the kind messages and comments throughout this campaign. I think this was my eighth campaign and it was, by far, the most stressful. When I started making spinning tops, there wasn't a market, my dad just started teaching me because it was a good place to start on the lathe. My existing customers loved them so I just kept making them. There was no pressure to make something other then what I wanted to make. Point is that I was going to avoid this whole fidget thing because the market became saturated practically overnight and I didn't want to compete or me compared or looked at like a follower. That said, the pressure finally broke me and I came up with, what I thought, was a fairly original design. With the help of Frank (the genius CNC machinist) and about 500 of you, we made this thing a reality. The big stress after that was that it would be a disappointment because it was a little bit different. I was/am relieved to hear that, for the most part, Centre Spin has been well received.
Thank you to everyone for being so supportive of this campaign and others, thank you to Frank and thank you to my lovely wife for keeping me sane and all of the help with the fulfillment.
p.s. Shameless plug...if you don't know already, that lovely wife of mine, with a little help from me, will be launching her website on 11/7. GemmaRaffo.com
5 months ago
– Fri, Oct 27, 2017 at 09:24:18 AM
We have caps folks! Got them yesterday and have all assembled. Now just need to box and ship. I'll hopefully get them to the post office today.
Thanks again for your patience and support on this!
p.s. Since I know you remaining folks love Ti...check out one of my long time customers latest Kickstarter campaign. If you're a science fiction fan, you will love his style. He's a knife maker but makes other goodies as well. He only has 3 days left in the campaign so check him out soon!
Darriel's Fidget Tools
Addendum to the last update...
5 months ago
– Wed, Oct 11, 2017 at 07:47:44 PM
I want to apologize to those that wrote asking about the ship date. I certainly didn't mean to sound like it was a problem. Unfortunately, when you use "quotes", it makes everything seem sarcastic. You are always welcome to write and ask about ship dates, I just wanted to clarify why the shipments are a little late.
No frills shipping update...
5 months ago
– Wed, Oct 11, 2017 at 05:20:48 PM
Always delays, always some issue but, as of tonight we will be about 50% shipped and close to 90% shipped by Friday. Basically, if you didn't order Titanium, your package is already on the way or will be on the way by Friday. Titanium is finishing up in a week or so but I'm still determined to get them out the door before the end of the month. Will mostly depend on the laser engraving schedule.
Side note on shipping estimates. I've had a few people write and state that the "shipping date was September". Please keep in mind that with a crowdfunding campaign, these are always estimates and can rarely be exact. You're dealing with having a new product manufactured so there will always be hiccups but, we got pretty dang close. To put it in perspective, one of the first campaigns I backed was "estimated" to arrive in December of 2012 and I still haven't received it. The funny part is that us backers get occasional updates stating where he is with the piece etc. I think that ship has sailed man.
I appreciate all of your patience and hope you dig your Centre spinners!